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Tech Notes

Container Tags Print Garbage Instead of the Barcode

Issue: Printing Container Tags to PDF prints the Barcode perfect, but all of the other Text lines “sometimes” print gibberish.

Reason: An Arial Font Conflict has occurred.

  1. With your database open, pull down the Edit menu to Label
  2. Browse to the C:\Program Files\AccuZIP6 5.0\iPresort\Reports\TRAYTAGC.LBX, and open this file
  3. Click once on the Top Text Box line, select Format > Font. You will notice that the “Arial” font is a “Printer” font and NOT a TrueType Font. This occurred because the User installed new Open Type Library fonts that “replaced” the Standard Microsoft “TrueType” fonts. Thus, the Font Conflict.

Resolution: Edit the Container Tag Template and change ALL “Arial” fonts (this is all boxes in header and detail with the exception of the Barcode itself) to a “TrueType” font, like Franklin or Calibri, or any like “TrueType” font.

Resolution (Preferred): Install the Microsoft True Type – Arial Font Family.

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I wanted to take a minute to write accolades for your employee Eric Lambeth. I have been calling on Eric for training and help in the Accuzip software since May and I want you to know that from a client standpoint, he is second to none! Eric has gone way above and beyond in helping me learn and navigate your software as well as helping us through some crazy situations we have encountered. It is clearly evident that he knows this software inside and out. It is also evident that Eric loves the customer and is willing to do whatever it takes to help – he has even answered emails and called me on the weekend to help through some stuff I was unsure of! I cannot express enough how wonderful Eric has been for our organization. I will tell you that I came to this organization with a background in BCC software with plans to transition to BCC software. Eric’s knowledge, guidance, training, and willingness to help at all hours of the day/week has sold me on Accuzip! Your software solution is more user friendly and the support staff far exceeds BCC! I am also looking forward to investigating your other software solutions.
S.M., Elmhurst, IL