Hours
Our expertly trained technicians are available as early as 5:00am Pacific for chat support, and 7:00am to 4:00 P.M. Pacific Time for all other forms of support, Monday through Friday to help you with any technical problems you may encounter.
Voice Support (805) 461-7300
We pride ourselves in offering little or no wait time, and no automated answering systems. You will always speak with a live technician when calling our support line. Please be located at the PC that has AccuZIP6 installed, and have any errors on screen when calling, as it will expedite the technician's ability to locate the source of the issue.
E-mail Support support@accuzip.com
We offer fifteen-minute response to all e-mails sent to the support@accuzip.com. Please explain any issues fully and identify your company and contact information.
Internet Chat Support
Chat with a highly trained technician in a private AccuZIP Support chat room. A skilled technician will be available to answer your questions or discuss your issue, live and online. You will never encounter any automated chat programs; all chat supports will be handled by live technicians in the Continental U.S., with printable transcripts for later review.
RapidAssist™ Support
Rapid Assist allows an AccuZIP6 technician to remotely connect to, and control, your computer. Just like being there with you, the technician can provide training and solutions to solve problems, or make your job easier. Rapid Assist is a simple browser-based plug-in that installs through most common firewalls and simplifies troubleshooting.
The AccuZIP6 Web Site
Our website at accuzip.com offers a host of information to our users. You can track shipments, order tags, look up common commands, research our help topics and technotes, access our chat service and much more. The support page is your best resource for everything related to AccuZIP6!