AccuZIP6 automatically closes when attempting to open file

"I recently ended probably the most helpful chat ever with your employee Aurora Crouch! She was so extremely thorough and made sure that the install and setup of Accuzip was ready to go. She was also so patient and polite as I fumbled around trying to remember how a PC works! I honestly can't say enough about how amazing and helpful and kind she was! I appreciate her help so very much, she is a great employee and makes it so easy for people like me (who have no idea what they are doing) to get things set up as they need to be. Thank you so much for all of your help and for having someone like Aurora on staff, she is literally a godsend!"