Support 805.461.7300
Sales
Our Technology. Your Success.
Tech Notes

Duplicate Detection Always Finding 0 Records

If you encounter a situation where your duplicate detection always finds no duplicates, and the fields are assigned properly, it's likely one of two things:

1) The formatdups files have become corrupted. These files are saved in the C:\Program Files\AccuZIP6 5.0\Support folder, and will need to be recreated. To do so, download and extract the contents of the zip file linked below to that location, overwriting the previous files.

https://www.accuzip.com/files/forum/formatdups.zip

2) If saving those files has no impact, make sure you have a default printer driver selected that's capable of printing a standard letter-sized report. The Duplicate Detection buffers the report at the same time, so if you don't have a default driver, it will always show 0 dupes selected.

« Back to Tech Notes

AccuZIP's customer service is great. It keeps us from having down time and I'm always able to get a quick answer. don't have to worry about the size of the order I'm working with a client on. Most times, AccuZIP employees know more than the USPS employees. I've been able to navigate the lack of government employee training, which saves time, money and headaches.
M.L., Lansing, WV